This Web Site, www.applianceexpressltd.com (www.applianceswirral.co.uk), is operated by Appliance Express Limited (‘we’ or ‘us’). These terms will apply to all purchases from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.
We may occasionally change these terms so please check them before making any purchases.
Ordering Online
Please feel free to place your order online, and one of our team will contact you to arrange payment. Most of the products featured on our website are stock items, but in the unlikely event that an item is out of stock, you will be informed immediately.
Please note: Until you have received confirmation from us, your order or quote has NOT been processed.
Payment
You can pay for your order using the following payment methods:
Visa Credit
Mastercard
Visa Debit (and Electron)
Switch
Maestro
Solo
Cash
We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.
If billing and delivery addresses are not the same, we may require a utility bill for confirmation.
All prices quoted on our Web Site include VAT.
We take reasonable care to ensure that all prices are correct on this website and we aim to keep it as up to date as possible. This however may not always reflect the exact position at the time you place an order. We will confirm the price once the order has been accepted.
Your Agreement With Us
We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card for a deposit or the full amount on acceptance of your order.
Delivery
Delivery is to mainland UK only.
Delivery to mainland UK is free within 20 Miles of the store, to a ground floor premises, providing the order is or exceeds £300.00.
We charge £10.00 extra for orders under £300.oo to ground floor premises, within 20 miles of the store.
Special deliveries i.e. within 24 hours (express) or where there are stairs involved, there will be a minimum fee of £10.00 extra, on top of the normal delivery charges. Deliveries that exceed our 20 mile radius are charged at £1.00 extra per mile.
We pride ourselves on our rapid service and deliver all orders using our own transport. We aim to dispatch all orders as soon as possible and will contact you to arrange delivery.
As we carry our most popular products in stock, we are able to offer fast delivery times, typically within 3 working* days. If your chosen item isn’t in stock we estimate 1 to 2 weeks. Express delivery is also available for items in stock and would be delivered within 24 hours of the order being placed, for a fee of £10.00 (within a 20 mile radius).
Please note: The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example you live in a flat) please make us aware of this at time of purchase and we shall endeavour to arrange a special delivery for you. This may occur additional charges, please contact us with your individual circumstances for further information.
*Working days do not include Saturdays, Sundays or public holidays.
Availability
All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods. Please allow enough time for your items to be delivered before you organise installation as we cannot be held responsible for out of pocket expenses resulting from delays in delivery.
Please note: We strongly recommend that you do not book fitters for your appliances until you have received, inspected and are happy with your goods.
Cancellations and Returns Information
Important Information and Time Limitations
Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.
Please ensure that you thoroughly inspect your goods for any cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, you are required to contact us within 14 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.
Damaged Goods
If you receive goods in a damaged condition, please make a note of this on the dispatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Incorrect Goods / Wrong Quantity of Goods
It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.
If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.
Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.
Cancellations
If you cancel an order before the goods have been delivered, you will be charged a minimum restocking charge of between 12.5% – 25%, depending on the circumstances. We are not committed to take goods back once they have been used. We do not offer a sale or return policy.
If we accept back goods for any reason once they have been delivered, we will usually charge a restocking fee as above. When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you with and its original packaging. All items are subject to inspection. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-saleable.
We will reimburse any amounts you have paid to us within 30 days having deducted any return, repackaging or retrieval costs and administration fee if applicable.
Please note: We are unable to take back items that are bespoke/built to order.
Faulty Items
If after fitting your product you find that it is faulty, meaning your product shows symptoms of failure preventing basic operation (this does not include any superficial or cosmetic damages, for example scratches or dents), please contact us at your earliest convenience.
We shall then arrange for an approved engineer to visit you free of charge and offer you the following options:
Repair – If repairable, the engineer will be able to carry out repairs on site or order parts and come back at your convenience to carry out the repair.
Replacement – we shall arrange for a replacement to be delivered to you at our expense and for the faulty item to be collected (usually at the same time).
Refund – Providing the item has been verified by the engineer as being faulty, we shall arrange for the item to be collected from your property and a full refund given. If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.
Please note: Any faulty items have to be seen by an authorised service engineer before any action can be taken. If your goods are not found to be faulty, a call-out charge may be incurred.
If your item becomes faulty after having been fitted for more than 28 days, please contact the manufacturer directly to arrange a service call, this is part of the manufacturer’s guarantee.
We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return, repackaging or retrieval costs and administration fee if applicable.
Complaints Procedure
If, in the unlikely event, you wish to make a complaint, please contact us in writing:
Appliance Express Limited
2 Eastham Village Road
Eastham
Wirral
Merseyside
CH62 0BJ
We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.
This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.
Delay or Failure to Perform
We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control, including but not limited to:
- an act of God, explosion, flood, fire or accident
- war or civil disturbance
- strike, industrial action or stoppages of work
- any form of government intervention
- a third party act or omission
- failure by you to give us a correct email or delivery address or notify us of any change of address
If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.
Customer Information
If you have any queries or require further information regarding our products or your purchase, call our helpful staff on 0151 327 8887 or 0151 327 7776 who will be glad to assist you. Lines are open from 9.30am – 6pm from Monday to Saturday and 11am – 5pm Sunday. Alternatively you can e-mail us at info@applianceexpressltd.co.uk, fax us on 0151 327 7775 or write to us at 2 Eastham Village Road, Eastham, Wirral, Merseyside, CH62 0BJ.
Data Protection and Privacy Statement
We operate a strict Data Protection and Privacy Policy. We do not share your details with any third parties.
Caring for Your Purchase
Always refer to the operating, care and maintenance instructions in relation to each product.
Product Descriptions
We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual product.
While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.
The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.
Images on our website have either been made accessible by suppliers, manufacturer’s, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer’s brochures or their websites. We will supply the product as supplied to us by the manufacturer.
Governing Law
All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English courts.
If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
General
Appliance Express Limited is registered in England and Wales, under Company Number 04473608, with a registered office at 2 Eastham Village Road, Eastham, Wirral, Merseyside, CH62 0BJ.
Feedback
Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by e-mail or phone.
